Returns logistics

Returns logistics

Returned shipments are important too

We have developed an innovative approach to logistics for return shipments with one of Europe’s most diffuse networks, with the help of select partners.

San Marino Mail Italia’s innovation lies in letting recipients decide the best way to manage returns. A deposit at a drop-off location (60,000 in Europe) or a classic home collection?

Optimal returns management helps retain your customer, who feels freer from constraints when making a purchase. This is why returns management is the final link in the customer experience, allowing customers to assess the quality of online purchases in their entirety.

If the return is deposited at a drop-off point, we offer the option of maintaining the customer’s identity via a branded web page.